We offer a self-diagnostic tool called Know Your Church.™ Church members answer 160 multiple choice questions that provide a self-perception of the church. Some leaders decide not to use it because they don’t really want to know the hard truths. Other leaders move forward with the tool but do nothing after they receive the results. But a few churches complete the survey and accept the results, both good and bad. They become determined in God’s power to make the necessary changes to become a Great Commission church. 

It’s a tale of two churches.

Our team at Church Answers just delivered each church the written consultation report from our research and analysis of the congregations. Both churches have some significant deficiencies. We had cautioned the leaders of both churches that it is very common for the members to reject the findings of the consultation with both anger and denial. Leaders at both churches assured us they would gladly receive the report regardless of the challenges it might present.

Church A did indeed receive the report positively. While they had to swallow hard at some of the analyses and recommendations, they were ready to move forward. They brought our team on as consultants so they could make positive changes where they are needed.

But many of the members of Church B reacted angrily to the report. They were in denial about many of our findings. The leaders were hesitant to move forward because of some intense opposition toward the gist of the report. “That’s not our church,” one member said with unusually intense anger. “Those consultants did not know what they were doing.”

Church A represents the responses of about 15 percent of our consultations. In almost every case, we are happy to report these churches have made tremendous positive strides.

Church B unfortunately represents the other 85 percent of the churches. They are typically angry and in total denial about any deficiencies in their churches. They spend most of their energy defensively instead of taking the same energy to make needed changes. Church B congregations continue to decline. Many of them die.

We see more Church B churches today than we have in our decades of consultations. Why are churches in denial more today than ever? We identified seven reasons.

1. They are waiting for pre-COVID normalcy to return.

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