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Home/Featured/It’s Time for Hospitals to End Their No-Visitation Policies

It’s Time for Hospitals to End Their No-Visitation Policies

Of every mistake we’ve made in the pandemic, there is perhaps none I regret more than having inflicted this pain on families in their darkest hours.

Written by Trisha Pasricha | Tuesday, February 9, 2021

Each day at work, I saw my loss repeat itself in devastating variations: a sick wife whose partner, but not parents, could visit her. An elderly father going into surgery by himself. Patients who would vanish into thin air like my grandmother. As their physician, I often had to explain to patients the policy I found so cruel… When the details surrounding a death are unknown, survivors’ bereavement is akin to ambiguous loss, much as when people go missing in a war. Covid-19 strips families of traditional steps toward healing, and with no-visitor policies, they are trapped in their own unresolved grief, waiting for answers that won’t come.

In the earliest days of the pandemic, when we were scavenging for masks and testing kits, no-visitor policies at hospitals may have been justifiable. But there is no reason to perpetuate these counterproductive, traumatic policies. It’s past time for hospitals to let patients see their loved ones.

I say this not just as a doctor but also as a casualty. In March 2020, my grandmother was admitted to a nearby hospital after a covid-19 exposure. When I rushed over, the receptionist barred me at the front door. I explained that my grandmother, who was 87 and hard of hearing, wasn’t answering her cellphone.
The receptionist was sorry. The policy made no exceptions.

Dejected, I sat in the parking lot, unsure of my next move, until finally falling sleep. Early the next morning, I got a call from my grandmother’s nurse. My grandmother had just died.

I hung up, dazed. How could she suddenly die? Was she in pain? Was she scared? Did she even have covid-19? What were her last words? I was drowning in ignorance, sitting uselessly in a hospital parking lot. Above all, I wondered, why did this woman I love die alone?

Even after her death, I never saw her again. Due to new covid-19 protocols, almost a week passed before my family could perform her cremation. After that many days, the funeral director advised us, it was better not to look at the body. And so we didn’t.

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