According to Hogan’s research, followers want four things: integrity, confidence, decision-making and clarity. But just as important is what followers don’t want: irritability, moodiness, untrustworthiness, indecisiveness, needless micro-management and excessive authority.
In a real crisis, like say if an asteroid threatens to strike the planet, I want Tim Tebow as my leader. I don’t want University of Maryland football coach Randy Edsall, with his faux-militaristic carping, or recently fired Washington Capitals coach Bruce Boudreau, with his abrupt shifts from friendly buddy talk to deafening profanity.
“As iron sharpens iron, so one man sharpens another,” Tebow, the NFL quarterback, told his Denver Broncos teammates solemnly last week, quoting Proverbs. If anyone else said that, the room would have erupted into hooting laughter. When Tebow said it, people believed in him.
People didn’t believe in Boudreau and Edsall, for all of their shouting. Yet they believe in a scripture-spouting kid with a hitch in his arm. Why? Possibly because Tebow grasps something about leadership that Boudreau and Edsall have yet to learn: It’s not about domination but about persuasion. Someone who tries to force others to do his bidding isn’t a leader; he’s a warlord. Leadership only works when other people find you credible and grant you their cooperation.
In the past few weeks, area coaches have given clinics in failed leadership. The Washington Capitals staged a virtual work stoppage on the ice under Boudreau. The Maryland football team quit so badly on Edsall, they lost seven consecutive games by double digits. And the Washington Redskins lost six in a row thanks in part to Mike Shanahan’s misjudgment that the happy-talk of quarterback John Beck was leadership, only it turns out they trust Beck’s fellow signal-caller Rex Grossman more, even when he throws interceptions.
Meantime, Tebow has given us a starkly powerful display of the real thing, and so has the underrated leader who had the guts to hand the team over to him, Broncos Coach John Fox.The Broncos are 5-1 over their last six games, and Fox was smart enough last Sunday to ask Tebow to give the pregame talk that led to a crucial overtime victory over the San Diego Chargers and put them in the playoff hunt.
“I’ve never seen a human who can will himself to win like that,” Broncos linebacker Von Miller told the Denver Post afterward. “He gave us a great speech. We came out fired up. And that was a wrap.”
So what exactly is that mysterious quality called leadership? It’s not exactly charisma; it doesn’t hurt that Tebow gleams like a superhero, but the worst despots are charismatic too. It’s not exactly talent, either. According to experts, one reason we struggle to define it is because we look at it from the wrong side up.
“The academic study of leadership has failed, and the reason is that it focuses on the leader, when the appropriate focus is on the followers,” suggests research psychologist Robert Hogan, who profiles executives for Fortune 500 companies. When we flip the examination of leadership on its head and look at what followers will follow, we get a better idea of what quality we’re talking about.
“What is it the followers are looking for?” he asks. “The focus should be on the work force or the team, and what they perceive. Because if they don’t perceive the right thing in a leader, you’re through.”
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