Give it time to see if it calms. Extend forgiveness where necessary. Allow people to express their anger without retribution. Anger is usually the result of unmet expectations. Don’t agitate even further by not following through on commitments made. Some people can’t move forward once they’ve gotten angry. They don’t know to move forward. But allow time to see if it’s just an initial, reactionary outburst.
I speak frequently to pastors and ministry leaders – and some business groups – about leading healthy change. Every time I mention one thing any leader attempting change needs to understand – the emotions of change.
You cannot lead successfully if you do not understand every change has an emotion. Plus, if you don’t emphathise with those emotions – and, I’m not trying to sound dramatic here – you are either being cruel or ignorant as a leader.
So, how do you deal with the emotions of change. Well, let me offer a few suggestions.
Here are 8 ways to react to common emotions of change:
Give information. People usually fear what they don’t know more than what they do. During seasons of change it’s important to increase the level of communication.
Allow time to adjust – even to heal. There’s been a loss. The biggest objection people have to change is usually the sense of loss, which fuels the emotion. You don’t get over this immediately. Obviously, if a person can never get over it you may have to move forward without them. But, make sure you don’t move without them because you stepped on their season of grief.
Temper celebration when change is still hurting some people. Don’t slap those opposed in the face immediately. Of course, never say “I told you so”. That screams arrogance. Celebrate yes, but do it with taste when feelings are involved.